FAQs
FREQUENTLY ASKED QUESTIONS (FAQs)
Online Plant Purchases
The Houseplant Shop delivers Australia wide. Due to Australian Interstate Quarantine, there are differing rules for NT, TAS, and WA. In such cases please contact us at askplantshop@outlook.com prior to your purchase.
Online Plant Images
Please understand online pictures of our plants may vary with the actual plant we send and you receive. No one plant looks exactly the same however to ensure you receive the best plant and are happy with your purchase we will handpick the best available plant for you. We have high regard for quality and will pick the best looking and healthy plant for you.
Where there is a significant difference in features and appearances please contact us at askplantshop@outlook.com with a description and picture(s) of the plant. We will then communicate with you to find a happy resolution.
Delivery
For Delivery questions relating to packaging, timing and tracking please view our ‘Shipping’ page at the bottom of the web page.
Receiving and Caring for your plant
Preferably you should have someone available at your delivery address to receive your delivery to minimize any further travel for your plant.
Once you have received your plant package, unpack quickly and carefully ensuring you don’t accidentally tear or cut the plant.
Place the plant in a vase, cup or ornament with water for a few hours before planting in your pot.
If your plant has wilted or looking a bit sad when received, please give it a few days to recover. Some plants may have care and maintenance instructions so please do read and follow.
Store Pick up or Delivery
Online purchases have 2 options of either In Store pick up or Shipping via Australia Express Post.
In Store pick up orders will be ready for pick up 24hours after online purchase is made AND must be picked up by the weekend in the week of purchase. If there an issue with picking up your purchase please contact us at askplantshop@outlook.com.
For Deliveries, please ensure you input a correct and valid delivery address during the online checkout as The Houseplant Shop will not be liable for incorrect or incomplete addresses entered which may result in delivery delays and plant damage.
Order Cancel or Change
To cancel or change your order please contact us as soon as possible by emailing askplantshop@outlook.com. Where the order has not been packed or sent we will do our best to cancel or change the order for you. We will confirm by return email if we are able to do so.
As we send customer orders from Monday each week, for order cancel or change we would need your email request to be received by 4pm Sunday (day prior to Monday).
Combined Shipping
Where you make separate purchases/orders in the same week and they are made within the same delivery time frame (view ‘Shipping’ at bottom) we can combine your shipping to a single delivery and reduce shipping cost.
Please send an email with your request and order details to askplantshop@outlook.com. We will confirm with you where the combined shipping is possible with the relevant details.
Sourcing Plants and Wish list
We are happy to accept your comments and feedback around plants you are looking for or would like us to stock. We stock our plants based on trends, plant availability and demand so it is not always possible or practical to find a specific individual plant at a certain time. However by noting your plant request we may have stock, be able to source or potentially source in the future.
Our Promise
At The Houseplant Shop our fundamental belief is finding and providing our customers with the best quality plants. That way our customers are always happy and keep coming back.