Privacy Policy
Last updated July 22, 2026
The Houseplant Shop is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, and your choices.
What we collect
Personal information you give us, such as your name, email, phone number, billing and delivery address, and order history.
Information collected automatically when you visit our site, such as your device and browser type, IP address, pages viewed and general location, gathered through cookies and analytics tools.
We do not intentionally collect sensitive information. Payment card details are processed securely by Shopify Payments and our payment providers; we do not store your full card number.
How and why we use it
To process and deliver your orders, take payment, provide customer support and manage returns.
To run and improve our website and shop, keep our records accurate, and meet our legal and tax obligations.
With your consent, to send you marketing such as our newsletter and offers. You can withdraw consent at any time.
Who we share it with
We share personal information with service providers who help us run the business, including Shopify (our e-commerce platform), payment gateways, shipping and delivery partners, and email and analytics providers. They may only use it to provide their services to us.
Some of these providers store or process data outside Australia, including in the United States and other countries. We take reasonable steps to ensure your information is handled consistently with the APPs. We do not sell your personal information.
Marketing and your consent
We only send commercial messages where you have opted in, in line with the Spam Act 2003 (Cth). Every message identifies us and includes an easy way to unsubscribe. You can also ask us to stop at any time.
Cookies and analytics
Our site uses cookies and similar technologies to keep your cart working, remember preferences, and understand how the site is used. You can manage or block cookies in your browser settings, though some features may not work as well.
Security and retention
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we keep it only as long as needed for the purposes above or as required by law.
Access, correction and complaints
You can ask to access or correct the personal information we hold about you, and we will respond within a reasonable time. The Houseplant Shop, 25 Pitt St, Mortdale NSW 2223. Phone 02 9119 3888. Email info@thehouseplantshop.com.au.
If you have a privacy concern, contact us first and we will try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be posted here with the date it was last updated.